Gorgias is a customer support automation tool designed for e-commerce businesses. It integrates with platforms like Shopify, Magento, and BigCommerce, centralizing customer interactions from email, live chat, social media, and SMS into a single dashboard. Key features include a unified inbox, automated responses, macros for common queries, seamless integrations, rules and automation for repetitive tasks, analytics and reporting, and detailed customer profiles. Gorgias aims to enhance customer service efficiency, improve satisfaction, and boost sales growth.